Refund policy

Return & Refund Policy

Return period
We have a 14‑day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item (including sneakers, clothing, accessories, and other products) must be in the same condition that you received it: unworn or unused, tried only indoors where applicable, with all tags attached, and in its original packaging.

  • For sneakers, this means no creases, no dirt on the soles, no odours, and the original shoe box and packaging must be intact and undamaged.

  • For clothing and accessories, this means no signs of wear or washing, no stains, marks, or odours, and all original tags, labels, and packaging must be present and intact.

  • For trading card games and collectibles, this means the external packaging must be in resaleable condition and the original factory seal (for example shrink‑wrap, seal sticker, or similar) must be completely intact and unbroken.

You will also need the receipt or proof of purchase.

How to start a return

To start a return, contact us at:

Returns must be sent to the following address:
Notara 53 (entos stoas), 18531, Piraeus, Greece

If your return is accepted, we will send you instructions on how and where to send your package and, where applicable, a return shipping label. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any question about returns at plugstarsathbusiness@gmail.com.

Return shipping costs

For change‑of‑mind returns (you no longer want the product, ordered the wrong size, etc.), you are responsible for the cost of returning the goods, unless we explicitly state otherwise.

  • If we provide a prepaid return label for convenience, the cost of the label may be deducted from your refund, unless the item is defective or you received the wrong product.

  • You must use a trackable shipping service and keep proof of postage; we are not responsible for returns that are lost or damaged in transit back to us.

For defective or incorrect items (see “Damages and issues” below), we will cover or reimburse reasonable return shipping costs.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If we confirm that the product is defective, damaged in transit, or not as described, we will offer an appropriate solution in line with your consumer rights, such as replacement, repair where applicable, or refund. In these cases, we will cover or reimburse the cost of returning the product to us.

Sealed products (TCG, collectibles)

For trading card games and sealed collectibles:

  • Sealed products may only be returned if the original factory seal is completely intact and unbroken and the packaging is in the original condition.

  • If the factory seal has been opened, broken, removed, or visibly tampered with in any way, the product is considered opened and cannot be returned as a sealed product.

For online purchases, you still have a 14‑day right of withdrawal under EU rules, but if you go beyond what is necessary to check the nature, characteristics, and functioning of the goods, you may be liable for any loss in value. In practice, this means that once the factory seal on a TCG product has been broken and the contents can be accessed, we may refuse the return or significantly reduce the refund, because the item can no longer be sold as a new sealed product.

Exceptions / non‑returnable items

Certain types of items cannot be returned or have limited return rights:

  • Sealed TCG and collectible products (such as booster packs, boxes, and other sealed items) whose original factory seal has been opened, broken, removed, or damaged.

  • Mystery boxes or similar products where the content is random and depends on chance.

  • Pre‑order items and sourced / special‑order items that we have ordered specifically at your request. These are non‑returnable and non‑refundable once the order has been confirmed, except in the case of defects or if you received the wrong item.

  • Gift cards and digital products.

  • Custom or personalized products, and made‑to‑order items.

  • Items explicitly marked as “final sale” or “non‑returnable” on the product page, except in case of defects or if you received the wrong item.

Please contact us if you have questions or concerns about your specific item before you place your order.

Value reduction due to use

You are allowed to handle and inspect the goods only as you would in a physical store. If the product has been used or handled more than necessary to establish its nature, characteristics, and functioning, we may reduce your refund to reflect any loss in value.

Examples include:

  • Sneakers returned with visible creases, dirt on the soles, odours, or a damaged shoe box.

  • Clothing or accessories returned with signs of wear, washing, stains, marks, removed tags, or odours.

  • Sealed TCG products where the factory seal has been opened or broken (even if the contents appear untouched).

Sales and discounted items

Products sold at a discount can be returned under the same conditions as regular‑price items, unless the product page clearly states that the item is “final sale” or “non‑returnable”. Items marked as “final sale” or similar cannot be returned or refunded, except in the case of defects or if you received the wrong item.

Gift cards are non‑returnable and non‑refundable.

Exchanges

The fastest way to get the item you want is to return the item you have, and once the return is accepted and processed, make a separate purchase for the new item.

In some cases, and subject to stock availability, we may be able to reserve a size or item for an exchange; contact us if you prefer an exchange instead of a refund.

European Union 14‑day period

If your order is being shipped within the European Union, you have the legal right to cancel or return your order within 14 days from the day you receive the goods, for any reason and without providing a justification (cooling‑off period).

When you exercise this right of withdrawal:

  • We will refund the product price and the cost of standard delivery (the least expensive type of delivery offered) within 14 days from the day we are informed of your decision to withdraw.

  • You are responsible for the direct cost of returning the goods, unless the item is defective or incorrect or we have not informed you in advance that you must bear these costs.

Your item must still be returned in the same condition that you received it: unused, with tags, and in its original packaging, and you must include the receipt or proof of purchase. If the product has been handled more than necessary (for example, used sneakers or clothing, or TCG products with the factory seal opened), we may reduce the refund to reflect any loss in value, as permitted by EU rules.

Refunds

We will notify you once we have received and inspected your return, and inform you whether the refund is approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days.

Please remember that your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at plugstarsathbusiness@gmail.com.